Account Manager, Growth at Appcues-2

At Appcues, our mission is to help teams deliver experiences their users love. We believe every software company should embrace product-led growth to create more engaged and happier users. Our various teams, including Account Management, Customer Success, and Solutions Engineering, work in close harmony to help our customers adopt our platform and solve real technical challenges. By joining us, you will be part of a culture that values transparency, collaboration, and the shared goal of driving product adoption through meaningful user experiences.

What is this role?

We are looking for a Senior Growth Account Manager to join our team on a full-time, remote basis. This is a strategic role designed for an experienced professional who thrives on driving expansion within our largest and most high-potential accounts. You will act as a commercial guide for your portfolio, working to uncover new opportunities and deepen our footprint across various departments, including product, marketing, engineering, and customer success.

What will you do?

• Develop and execute comprehensive strategies to expand our presence within high-potential accounts by identifying new buyer centers and uncovering untapped opportunities.
• Partner with Customer Success Managers to leverage account intelligence, conduct stakeholder mapping, and lead renewal conversations that maximize value and drive upsell.
• Manage the full lifecycle of expansion, from conducting platform demos and sales qualification calls to negotiating contracts and maintaining accurate data within our CRM.

What makes you a great fit?

To be successful in this role, you should possess a strong background in B2B SaaS Account Management and a hunter mentality. We are looking for someone who can navigate complex organizations and build trust with senior decision-makers. Your qualifications should include:

• At least 4 years of experience in B2B SaaS account management, ideally within a company generating over $30M in revenue.
• A proven track record of growing large, complex accounts and consistently meeting or exceeding revenue targets.
• Proficiency in using Salesforce to manage pipelines and forecast data.
• Strong communication and negotiation skills, with the ability to present strategic growth plans to C-level stakeholders.
• Fluency in English.
• A collaborative spirit and the ability to work effectively across cross-functional teams.

What's in it for you?

We provide a comprehensive benefits package designed to support your well-being and professional growth. You will enjoy the following perks:

• Remote work environment with inclusive virtual events and an annual off-site retreat.
• Competitive health, dental, and vision insurance plans.
• Financial security through a 401k plan and equity compensation.
• Support for your family life with generous maternity and paternity leave.
• A dedicated home office stipend and an annual budget for extra work-related technology.
• Reimbursement for coworking space fees if you prefer to work outside of your home.
• A learning budget to support your professional development.
• Flexible time off to ensure you have the space to recharge.