Account Manager DACH at MICE Operations

At MICE Operations, we are dedicated to simplifying the lives of professionals in the hospitality and events industry. We build intuitive planning and sales software that serves as the backbone for catering companies, event venues, and organizers across the Netherlands, Belgium, and beyond. Our mission is to continuously refine our platform into the premier tool for event management, and we achieve this by working closely with our clients to solve their daily operational challenges.

The role

We are looking for a proactive and customer-focused Account Manager to join our team in the Netherlands on a full-time, on-site basis. This is a mid-level position focused on the DACH region, where you will play a vital role in our international growth. You will be the primary point of contact for our German-speaking clients, helping them integrate our software into their workflows while ensuring they receive the support and training needed to succeed.

Core responsibilities

• Drive business growth through active customer acquisition and by conducting engaging product demonstrations for prospective clients.
• Manage the full onboarding process for new users, ensuring a smooth implementation of our software and acting as a bridge between our sales and customer success teams.
• Provide ongoing support and training to our Duitstalige clients via phone, email, and chat to ensure they maximize the value of our platform.

Skills and experience

• You possess at least a bachelor level of professional and intellectual ability.
• You have excellent command of both German and English, as you will be communicating with international clients daily.
• You have a natural ability to connect with people, coupled with a proactive and assertive approach to building relationships.
• You are comfortable with software and automation, and you enjoy solving problems for others.
• Previous experience in the events industry, hospitality, or a B2B SaaS environment is considered a strong advantage.

Compensation and benefits

We offer a monthly salary ranging from €3,000 to €4,000, depending on your specific experience and knowledge. In addition to your pay, you will receive:

• 25 days of paid time off per year.
• A solid pension scheme.
• A company laptop and phone.
• Reimbursement for travel expenses.
• A professional yet informal work environment within a young and ambitious team.
• Daily catered lunches at our office and weekly Friday afternoon drinks in our private bar.
• Opportunities for personal growth and the chance to contribute your own ideas to our evolving company.

How to apply

If you are ready to help us grow our presence in the DACH region, please submit your CV and a motivation letter. If you have any questions about the position, feel free to reach out to Laura via email or phone. We look forward to hearing from you.