Account Manager, API at CoinGecko

CoinGecko is a global leader in the cryptocurrency data space. Since our founding in 2014, we have developed the world’s largest data platform for digital assets, tracking over 10,000 tokens across more than 400 exchanges. With over 300 million page views across 100 countries and a volume of 45 billion API calls every month, we are dedicated to driving mainstream adoption and education in the blockchain space. We believe that cryptocurrency will define the future of finance, and we are currently building the infrastructure to serve billions of users as we scale.

Key outcomes

• Own and manage a portfolio of mid-market API accounts, maintaining full accountability for their commercial performance.
• Lead the end-to-end renewal process, including proactive risk assessment and accurate forecasting.
• Identify and close upsell and cross-sell opportunities to drive revenue expansion without relying on other sales functions.
• Conduct structured business reviews to align our API capabilities with the long-term strategic goals of our clients.
• Act as a consultative partner to customers, providing guidance on plan optimization and product usage.
• Gather and synthesize product feedback to inform our internal roadmap and improve retention.
• Mentor junior team members and contribute to the refinement of our internal account management playbooks.

Requirements

• Three to four years of experience in account management, customer success, or a revenue-focused role, ideally within the fintech, SaaS, or crypto sectors.
• Proven track record of meeting or exceeding renewal and expansion targets.
• Strong proficiency in CRM tools, specifically HubSpot, for pipeline management and health monitoring.
• Deep understanding of commercial metrics such as Net Revenue Retention and Expansion ARR.
• Excellent negotiation skills with the ability to present win-win commercial outcomes to both technical and business stakeholders.
• Ability to translate complex technical API features into clear, measurable business value.
• Fluency in English.
• This is a remote-first position based in Malaysia, specifically for candidates located in Selangor or Kuala Lumpur.

Preferred qualifications

• Direct professional or personal experience with blockchain, cryptocurrency, and Web3 technologies.

Compensation

The annual On-Target Earning for this role is RM188,605, which consists of a 70-30 base and commission split. We are committed to salary transparency and a structured level system.

Benefits include:

• Remote work flexibility with access to office spaces in Malaysia and Singapore.
• Comprehensive life and medical insurance coverage for you and your dependents.
• Virtual share options and performance bonuses.
• Monthly meal allowance and parking subsidies.
• Annual learning budget of USD 500 to support your professional development.
• Social activity subsidies and annual company retreats.

How to apply

If you are interested in joining our team, please click the apply button to begin your application. We look forward to reviewing your background and discussing how you can contribute to our mission.