Account Expert at Omnisend

At Omnisend, we pride ourselves on a culture that avoids the typical corporate drama. We are a customer-funded and customer-driven platform that helps over 150,000 ecommerce brands grow through sophisticated email and SMS marketing tools. Our team is composed of experienced professionals who value data-driven insights over gut feelings. We believe in transparency, direct feedback, and a high-performing environment where smart people can focus on delivering real results without the burden of micromanagement or unnecessary bureaucracy.

About the Role

We are looking for a Senior Account Expert to join our team on a full-time, remote basis. This role is essential to our customer success initiatives, acting as a trusted advisor to our top-tier clients. You will be the primary point of contact for merchants, helping them navigate our platform, optimize their digital marketing strategies, and achieve their business goals through a proactive, research-based approach.

Key Responsibilities

• Act as a dedicated advisor for our top-tier customers, proactively developing digital marketing strategies that drive revenue growth for their accounts.
• Manage the end-to-end onboarding process for new clients, including assisting with contact migration, campaign setup, and automation workflows.
• Conduct regular business reviews to establish quarterly goals, address platform issues, and provide strategic guidance on product releases and best practices.

Requirements

• Possess 1 to 2 years of experience in a customer success or related role.
• Demonstrate fluency in both English and Chinese, with excellent communication skills across video, phone, and chat platforms, including WeChat.
• Show a deep understanding of digital marketing metrics and a proven ability to solve complex problems creatively.
• Maintain proficiency with tools such as Slack, Zoom, Intercom, Mixpanel, and HubSpot.
• Exhibit strong time management skills and the ability to work independently while handling business-focused conversations regarding renewals or cancellations.

Location

This position is fully remote and can be performed from anywhere.

Compensation and Benefits

The salary for this position is 24,000 USD. In addition to your compensation, we provide a comprehensive benefits package designed to support your professional and personal well-being:

• Unlimited vacation policy to ensure you have time to recharge.
• A dedicated learning budget for your professional development.
• A home office budget to ensure your workspace is comfortable and productive.
• Access to a mental wellness budget, including unlimited psychotherapy sessions.
• Opportunities to participate in company-sponsored workations and team gatherings.