Account Executive at Unite Us

Job Title: Account Executive 

Department: Sales  

About the Role: 

The Account Executive is a senior individual contributor who serves as a named resource and partner for enterprise customer organizations. From onboarding to contract renewal and expansion, this role oversees the entire customer journey, fostering strong, trust-based relationships with key stakeholders. By leveraging deep industry expertise and exceptional communication skills, the Account Executive enhances implementation outcomes and positions Unite Us as an indispensable partner.  The successful Account Executive is an expert in the social services and healthcare space, a strategic thinker, and an inspiring presenter with a knack for building trust and buy-in.

What You'll Do:

• Create and execute effective account plans for specified complex, high-value strategic accounts to deliver sales objectives considering overall opportunities, customer business priorities and anticipated business changes, our unique product capabilities, and value proposition.
• Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.
• Ensure customers have a high rate of customer satisfaction, adoption, engagement and retention
• Coordinate internal resources to ensure client adoption, utilization, and ROI for account users and sponsored users.
• Practice effective, excellent communication with leadership, customers, and extended team and partners.
• Lead quarterly business reviews for named accounts.
• Own client renewals and expansion opportunities in partnership with key internal stakeholders
• Present recommendations to customers for improving or expanding the use of Unite US within their organization and community partners
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions 
• Independently act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution
• Lead discussions around forecasting and pipeline status with internal stakeholders

You’re a great fit for this role if:

• 7+ years of sales, customer success, account management, or directly related work experience preferred
• Experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex  strategic partnerships
• Typically requires a bachelor's degree or equivalent experience

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based. Strong preference for candidates comfortable working in ET/CT time zones in the Georgia Area. 
• The target pay range for this role is: $94,000 - $115,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. 

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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