Account Director SMB at Bazaarvoice

At Bazaarvoice, we are dedicated to creating smarter shopping experiences. By leveraging our expansive global network and enterprise technology, we connect billions of consumers with thousands of brands and retailers. Our platform helps companies collect valuable user-generated content and gain actionable insights from real-time consumer feedback. Since our founding in 2005, we have grown into a global organization with offices across North America, Europe, Asia, and Australia, consistently being recognized as a Great Place to Work in multiple countries. We are looking for passionate individuals who want to help us close the gap between brands and the people who love them.

About the Role

We are seeking a Senior Account Director SMB to join our team in a full-time capacity. This is a strategic role where you will own the entire lifecycle of your client relationships. You will be responsible for managing a dedicated territory, driving renewals, and identifying new opportunities for expansion. We need a partner who is comfortable navigating complex business challenges and who is eager to step outside their comfort zone to help our clients succeed.

Key Responsibilities

• Lead meaningful discovery conversations to uncover core business needs and long-term requirements for your clients.
• Articulate the ROI of our solutions and demonstrate how our products address specific challenges for brands and retailers.
• Manage an organized pipeline and provide proactive updates to leadership throughout the renewal and sales cycles.

Requirements

To be successful in this role, you should possess the following qualifications:

• A minimum of 3 years of experience in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets.
• At least 3 years of experience managing contract renewals while consistently meeting or exceeding renewal rate goals.
• Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives.
• Strong project management skills with the ability to lead multi-threaded processes from initial outreach to final signatures.
• The ability to navigate complex organizational structures and build consensus among diverse stakeholders.

Location

This position is remote and can be performed from anywhere.

Compensation and Benefits

We are proud to offer a supportive work environment that values our employees. Key benefits include:

• The flexibility of remote work.
• A collaborative culture that prioritizes transparency, integrity, and innovation.
• Opportunities to work with a diverse, global team focused on building a stronger community.