Account Director, SMB
Remote
Full Time
#Sales
#SaaS
#E Commerce
#Account Management
#Renewals
#Pipeline Management
#Business Acumen
#Project Management
#Consultative Sales
#Stakeholder Management
At Bazaarvoice we create smart shopping experiences that connect thousands of brands and retailers with billions of consumers. Our technology helps companies gather authentic user-generated content, share it across retail and social networks, and turn real-time feedback into insights that improve products and drive sales. Founded in 2005 and recognized as a Great Place to Work in multiple countries, we are headquartered in Austin, Texas with teams across North America, Europe, Asia, and Australia.
What is this role?
We are hiring an Account Director, SMB on a full-time basis. The position is remote and calls for a senior professional who can manage an entire client relationship from renewal through expansion.
What will you do?
- Own the full lifecycle of each account by leading renewals, spotting upsell and cross-sell opportunities, and keeping a healthy pipeline visible to leadership.
- Run discovery conversations that uncover business challenges, then translate our solutions into clear ROI for stakeholders across marketing, merchandising, IT, and procurement.
- Coordinate with internal teams and client legal counsel to move deals from first outreach through signed agreements while ensuring clients have the support they need to succeed.
What makes you a great fit?
You bring at least three years of quota-carrying experience in SaaS, MarTech, or eCommerce and a proven record of meeting or beating revenue targets. You have also managed contract renewals for at least three years and consistently performed above your company’s average renewal rate. Strong business acumen lets you turn technical features into strategic outcomes for C-suite audiences, while a consultative approach and active listening help you solve real customer pain points rather than pushing features. You stay organized across multiple workstreams, navigate complex buying groups with ease, and show genuine curiosity about e-commerce trends and the role user-generated content plays in building consumer trust. Excellent project-management skills keep every renewal and upsell process on track from initial contact to final signature. Fluency in English is required.
What's in it for you?
We offer the flexibility of remote work along with a culture built on customer focus, transparency, innovation, and collaboration. You will join a team that values diverse perspectives and is committed to equal opportunity in every location where we operate.
