Job Description:

Description:

· Contribute to an overall strategic plan for the call center, help define the CRM technology strategy, select technology products and implementation partner.

· Develop and promote enterprise standard architecture & patterns in support of implementing the CRM technology strategy.

· Analyze complex business and technical problems related to the implementation of new technology and/or the customization of existing technologies.

· Partner with other technology teams to work with business executives and end users to conceptualize new application projects, recommend technologies and implementation strategies. Architect/design for requirements of the project within financial and timeline constraints.

· Author and/or review architecture, design, and other technical documents ensuring high quality deliverables and systems development across technology stacks and applications teams.

· Review code and technical approaches for problem solving to ensure functional and non-functional requirements are met in an effective and high quality manner.

· Provide guidance and mentor technical teams across multiple architecture styles and technologies to ensure high quality design/implementation, re-use of enterprise/common patterns, improve code quality and testability/maintainability.

· Collaborate with Business Analyst to develop a Scoring Matrix that includes scoring methodology, must-have functionality, as well as requirements around security, usability, scalability, etc.

· Attend vendor demos and score them per Scoring Matrix

W3R

1 Open Position

CRM Application Architect