2nd Line IT Support Engineer

Salary: £27,000 to £35,000

Fantastic opportunity within one of the world’s leading Architectural and Design practices. Stunning offices, great team environment.

They are looking for an experience IT support Engineer to joint their ever-growing IT team to help support all staff in the 3 offices. You will predominantly consist of day-to-day and desk-side IT support, with a chance to get involved in numerous projects, ongoing and upcoming.

Job Requirements

Ability to multitask and prioritise calls
Ability to resolve technical issues across a various IT platforms
Ability to work independently, using own initiative to problem solve.
Ability to work as part of a close team, and interact professionally with all levels of people

Key Responsibilities

Provide ongoing proactive IT Support to the business. Most incidents will be logged through a self-service portal, however there will be additional phone calls, walk-ups, as well as last minute requests
Troubleshoot problems from all staff requests
Dealing with all Audio and Visual Conferencing set up requests
Liaison with 3rd parties to resolve issues with bespoke applications
Maintain technical documentation to ensure internal records are up to date
Work as part of a team on project related work, assisting with planning and implementation

Required Experience

1st/2nd Line IT Support both on the phone and face to face
Windows 7 / Windows 10 Support
Microsoft Office 2013-2016
Incident Management/Helpdesk Ticketing Systems
Microsoft Office 365 Administration
Desktop roll-out experience
Basic understanding of infrastructure services (DNS, DHCP, VLANs)
Telephony: Nortel, Skype for Business Online

My client wants someone who has great organisation skills and time management, is self-motivated with a “can do” attitude and has strong communication skills. If the role above is exactly what you are looking for, then click apply now!!

Liberty Resourcing

1 Open Position

2nd Line IT Support Engineer