Overview

This position is to run a migration of a number of Clients from one system to another and will require stake holder / Client contact. Citrix skills are advantageous but not compulsory.

A level of mobility is required.

Instrumental in supporting the Project Management function within a project services environment this role requires a strong, commercially aware and dynamic individual with proven programme management capabilities.The individual will be responsible for managing the successful delivery of business change and IT projects and programmes to agreed time, cost and quality standards across a multi-client estate.The individual must have a demonstrable ability to work across all levels of stakeholders and third parties within a commercial environment.

Accountable for:

Design, initiation and leading larger scale and complex programmes to achieve defined business outcomes, e.g. Divisional Target Operating Models (TOM)

Planning across all stages of the programme lifecycle and obtaining appropriate levels of sign-off
Determining programme budget, gaining approval to proceed and managing the programme to the budget
Ensuring projects are delivered to agreed time, cost, quality objectives
Execution of project plans, monitoring progress and taking all necessary actions and escalations where appropriate
Management of projects through the required stage gates and adherence to frameworks and governance
Control of scope; raising and gaining approval of changes to scope
Reporting progress at agreed intervals to the required governance framework
Engaging and communicating effectively with key business and client stakeholders
Ability to apply an appropriate level of challenge to ensure positive outcome
Risk identification, documentation and impact assessment, including action mitigation
Issue and dependency management with appropriate stakeholder communication
Provision of accurate project and financial status updates
Support the recruitment and selection of Project Managers and Senior Project Managers
Coaching and developing team members and wider project services community
Working in accordance with Client group policies, client and regulatory requirements and operational frameworks
Role modelling the Client values

Skills & experience

Essential

Demonstrable experience of driving and delivering large, complex business change programmes and capital investment programmes within a matrix environment
Well developed communication and relationship management skills, honed during the delivery of numerous complex and challenging projects
To lead by example; being visible and accessible; setting the tone and pace for the programme by clearly communicating programme goals and success criteria; clearly specifying required outcomes
Line management experience of project managers including objective setting and performance management
Ability to prioritise and multi task in a fast paced working environment with excellent organisational skills
Strong influencing skills and an ability to apply an appropriate level of challenge to senior stakeholders
Encourages development of others through knowledge sharing to negate the risk of key man dependencies
A team player; is a positive contributor to team; takes pride in helping the team to deliver
Ability to demonstrate strong customer focus and communicate in business language
Experience of working with business customers and technical delivery resources (including third party suppliers) to deliver change and/or transformation projects

Desirable

PRINCE 2 Practitioner or industry standard equivalent qualification
Experience working within an outsourcing environment
Experience working within a contact centre environment
Knowledge of Waterfall, Agile, Prince 2 and ITIL principles
IT/Technology experience

Intonera Consulting Ltd

1 Open Position

Programme Manager