At Applaudo, we are dedicated to building high-quality software solutions that drive business success. We take pride in our ability to maintain stable, high-performing applications for our clients, and we are looking for a talented professional to help us keep our systems running smoothly. If you are someone who loves digging into complex technical challenges and takes pride in delivering reliable results, you will fit right in with our team of experts.

About the Role

We are searching for a Senior Application Support Engineer to join us on a full-time basis. In this role, you will be the primary guardian of our production environments. You will focus on investigating incidents, ensuring the stability of our microservices, and collaborating with cross-functional teams to keep our operations running at their best. This position is fully remote.

Key Responsibilities

Investigate and resolve complex production incidents by analyzing application logs, API behavior, and database performance.
Conduct thorough Root Cause Analysis to document findings and implement preventive measures that enhance long-term system reliability.
Debug and maintain backend services using Node.js and TypeScript, including the implementation of necessary code fixes and validation of production releases.

Requirements

At least 4 years of professional experience in application or production support roles.
A Bachelor’s degree in a technical field or equivalent work experience.
Strong proficiency in Node.js, TypeScript, and SQL for data validation and troubleshooting.
Hands-on experience with Azure DevOps, Azure services, and CI/CD pipelines.
Deep understanding of REST APIs, microservices architecture, and Git workflows.
Advanced English language skills, as you will be communicating technical findings to various stakeholders.

Location

This position is open to candidates currently residing in El Salvador, Mexico, or Colombia.

Compensation and Benefits

We offer a remote work environment that provides the flexibility to perform at your best from your preferred location.

ApplaudoStudios

1 Open Position

Application Support Engineer